Shipping & Return

1. How long will it take to ship my order?

All ready-to-wear items will be shipped within 2 working days.

Most made-to-measure items will take 2 to 3 weeks to ship; the more made-to-order items in your order, the longer it will take to ship. Deliveries are subject to delays under special circumstances, especially during festive season.

2. Where does Yintimates ship to?

We ship worldwide. If you do not see your country at checkout, please contact us at customerservices@yintimates.com

Tracking number will be provided once package has been dispatched.

For international order, customer is responsible for any fees or duties incurred upon receipt of the goods.

Return and Exchange Policy

Ready-to-wear Item

We inspect each and every item prior shipping. If you receive a defective item, please email us at customerservices@yintimates.com by including pictures of defects and send us back the item, a replacement piece will be sent to you upon receipt of the defective item, subject to our stock availability. If the item has sold out, you can choose a different item(s) of equivalent value.

In the event that item received does not fit you, please feel free to email us for an exchange of size. If we do not have the preferred size in stock, you may choose a different item(s)

Made-to-Measure/Bespoke Item

All made-to-measure items are made specifically to your measurements; if the item needs fit adjustments, we offer one complimentary alterations service within the first week after the order is delivered.

Non-returnable, Non-exchangeable, Non-refundable items

All panties sold are non-returnable, non-exchangeable and non-refundable.

All sales items are non-returnable, non-exchangeable and non-refundable.

Condition of Returned Items

The returned item must be unwashed, unworn, unaltered, unmarked with original hang tag intact and delivered back to us within 7 days upon receipt.

Items that are damaged, washed, altered, marked, with missing hangtag or shown sign of use will not be accepted and will be sent back to the customer.

Other Terms and Conditions of Return and Exchange

Exchange/Return can only be done for 1 time only. All subsequent exchange/purchase after the initial return is not entitled for return anymore.

If you have any further enquiries or feedback, please do not hesitate to drop us an email at customerservices@yintimates.com, we will be glad to assist you.

Rest assured all enquiries will be answered. Should you not receive a reply, please send us another email.